Enterprise Call Center CRM & Lead Management
CRM • Laravel • MySQL • Tailwind • PDF • React/Analyst • Architect • Coder • Tester
Project Overview
A lightweight, high-performance CRM built for a call center handling complex multi-level lead workflows and massive datasets.
Key Features
- Five-level lead processing workflow, scaffolded using Breeze and Spatie
- Multi-user role-based access
- CRM to Salesforce data transfer
- High-volume MySQL optimization
- PDF reporting and analytics
Technologies
LaravelMySQLjQueryTailwind CSSPDF ReportsAPI to various Salesforce instances
Impact
Handled over 10 million database rows and 200 concurrent users while replacing expensive third-party CRM solutions.
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